Stop me if you think I’m wrong, but it seems to me that, given the ease of modern communication systems, it would be the exception rather than the rule that people in professional positions NOT respond promptly to emailed requests or concerns.
TWICE I have sent out emails – properly and politely worded but with no question that prompt action was expected on the part of the receiver – and twice I have received precisely bupkis in return.
Almost two months ago, I sent an email to Punkin’ Pie’s principal (say THAT three times fast!) with my concerns about not being able to reach my child during after school activities, and I’ve not heard a peep from the man, despite the fact that he’s seen me twice at school functions and Punkin’ asked him to get back to me (or, at least, she said she did – I can’t swear that she didn’t chicken out on that one).
Three days ago, I sent a polite and professionally-worded request to the president of TCC asking that the contents of my personnel file be photocopied (I want to have that information as I move forward in my job search), but I’ve not heard anything back from him, either. I re-sent the email this morning, and cc’d two other folks in the office, just to get the point across that I’m serious about wanting this done sooner rather than later.
It’s impolite and unprofessional to ignore emails, especially if one’s job description includes communicating with employees or parents or constituents. It’s not terribly difficult (or especially time consuming) to hit the “reply” button and, at the VERY least, zip back an “I got your message and am working on a solution” note. Even if these people can’t attend to my concerns today, it would at least be nice to know that they received my messages and that I’ve not been completely blown off.